FREQUENTLY ASKED QUESTIONS
How it Works
How it Works
What does “all-inclusive” mean?
You will only receive one bill each month which reflects the room rental pricing, but includes all of these services:
1. The room rental, use of all the common areas in your apartment, and all the facilities in the building - remember to book them, we like spontaneity, but some amenities require prior arrangements!
2. All utilities, such as electricity, water, and gas (depending on the building).
3. Fast Internet (1Gbps fibre broadband).
4. Professional weekly cleaning of the common areas and of your private bedroom.
5. Maintenance: we will cover all maintenance of the apartment. At minimum, we will service the air conditioning units.
Is there a minimum length of stay?
In Singapore, there is a minimum stay of three months with Casa Mia Coliving. It’s not us, it’s the law. The Singapore URA has set a framework for residential home-sharing, including a minimum stay.
Following the minimum stay, your contract will be on a month-by-month basis. We also have longer-term contracts (six or 12 months), with better rates than the three month ones. Ask us about this option.
Are the rates higher for three or six months?
Yes! All the rates on our website are for a 12 month commitment. We have special rates for students at selected schools for less than 12 months.
Ask your admissions office or ask us to see if your school qualifies.
What do I need to do to sign up for membership?
A valid form of identification (passport/ID/IC) and proof of your immigration status (if you are not a citizen) with at least three months validity. Ah yes, and you will need to pay your first bill (credit card or transfer, as you like)!
Can I request for information on the housemates?
Have a look at our website, there are housemates’ details (age group, profession and gender) under each home!
We do not share the nationalities of our members; we don’t think it should matter to our prospective members. If it does, oh well, then we know you would not fit in well with our community…
Moving In
Moving In
What do I need to do?
All you have to do after signing the membership agreement is to move yourself in, no furniture required, just bring yourself and your luggage! At Casa Mia Coliving, we provide beautiful spaces for our members to enjoy. Every home comes fully equipped with everything you need to start enjoying your new living quarters, from high-end functional furniture to appliances and kitchen essentials.
What is on my first bill?
1. Your monthly room rent, prorated to cover you until the end of the month.
2. If it is already the 25th of the month, you will also be charged for the following month
3. Your security deposit (one month rental charge)
4. One-time only membership fee of $200
In Singapore, you are responsible for your Stamp Duty (of 0.4% of the lease value). If you want, we can process that for you at no extra cost, and we will add it on your first bill.
Is the security deposit refundable?
Of course! You will get a statement for it the day after you move out, minus major damages (there won’t be any, right? :-) ), and it will be in your account within minutes (or days), depending on the form of payment you choose.
During My Stay
During My Stay
What should I expect?
Convenience, comfort and a welcoming community.
All bedrooms include everything you need, such as bed linens, hangers and bedroom storage containers. The kitchens are equipped with pots, pans, dishes, and other kitchen essentials, suitable for a basic meal for few or for a dinner party for many. When you first move in, we will welcome you with basic supplies, so that you don’t have to run to the supermarket immediately.
At Casa Mia, we periodically arrange community events to encourage members to mingle with one another, subject to Covid-19 safety regulations, of course! You will have opportunities to meet people from around the world, to share with and learn from each other.
Can I bring visitors to my home?
Yes, this is your home! Remember to let your housemates know in advance, when possible.
How can I move to another apartment?
If you need a change of scenery or a bigger room, simply put in a request (after the 3 month occupation period).
Is smoking allowed?
All of Casa Mia homes adopt a strict no-smoking policy. That includes your private room (and your own balcony, if you have one).
Are pets allowed?
Unfortunately, we have a no-pets policy, since all our homes are shared among multiple members. In the future, we may consider providing units dedicated to pet owners.
Billing and Fees
Billing and Fees
How do I pay my bill?
In whichever way it is most convenient for you. PayNow, bank transfer, or Credit Card (with CardUp); if you are transferring money from overseas, we recommend Transferwise.
You will receive a bill on the 25th of every month, for the following month.
Do I need to pay for laundry?
If you are using the washer and dryer in your apartment, you do not need to pay anything extra. If you are using one of our laundry pickup/delivery services that we have recommended, you will pay them directly (we have a promo code in our member’s group, especially for you!)
Do I have to pay for the cleaning of my private bedroom?
No, private room cleaning is included in your monthly bill.
Maintenance and Support
Maintenance and Support
Who do I look for if there are any maintenance issues to be resolved (air conditioning leakage, for example)?
You can send in a maintenance request and we will reply to you within 24 hours (or less for emergencies). At Casa Mia Coliving, we make sure our homes are in tip-top condition, and we value members’ comfort. Let us know what you need and we will do our best to resolve any issues as quickly as we can.
Can I opt out of the weekly bedroom cleaning?
Yes, you can! Simply keep your door locked and our cleaners will not clean your bedroom.
Does the weekly cleaning include changing of bedsheets?
Yes it does, you get two sets of sheets when you move in so they swap it and wash the other set for you if you do not opt out of the bedroom cleaning for that week.
Moving Out
Moving Out
What should I do if I wish to move out?
We will be sad to see you go! All members will have to inform us 30 days in advance of the date you wish to move out, and this moving-out date must be later than the end date of the minimum commitment period.
How do I settle my final bill when I am ready to move out?
You should not have anything to settle. You will receive a statement of your final bill from us after you have moved out, and we will refund your deposit.
